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FAQ(Frequently Asked Questions)

New classic electronics products enovotec.com

FAQs at enovotec.comFAQ - Frequently Asked Questions

 

 

 

 

 

 

--  If you still have more question, please email us or online help for more assistance, thank you!         


Q: 1. How to make an order?
A: You can browse the products and put them into your shopping cart. We here shows you how to do this easily.

*Step1. First find the one that you are interested in through search index. We take speaker for example.

 Or open this item to view details&see this buttonClick This to Proceed Order now, much Faster&Easier! then click. Now will prompt a hint saying if you need to add it into your shopping cart, which displays below:

*Step2. After click ok if you only like to buy one item, or Cancel if you need add more items. Here is your shopping cart.

*Step3. Now there are four options for your to make order sucessfully, pick the one you love.

Or you can Signin as a facebook user? This will be more simple to register at our site online. Join in us first and buy later, this will be also cool. 

 

 

*Step4. After you login sucesfully, very important thing is to fill in your shipment details and confirm your shipping address here.

 

*Step5. You are then required to choose means of shipment. Sometime your browser detail may shows empty for this dialogue, dont be panic, just leave it blank, we will use best way to proceed your order.

*Step6. Now you can choose below payment method to proceed transaction easily.

Options a. pay with your Credit Card-VISA|Master(see how to do>>) directly online, the fastest&securest way. 

Options b. pay by Moneygram(see how to do>>). For US clients, it supports online payment.

Options c. pay with your Debit Card locally(see how to do>>). For clients like using T/T to transfer to our company account. 

Options d. pay by other support way(see how to do>>). If the option a-c unavailable, it works.

*Step7. After you check out, the system will automatically generate an order for you. 

*Step8. MOST IMPORTANT!!

Your order pending order is made after clicked the "Submit Order"buton, then you can arrange your payment by clicking CreditCard Payment Online at a new page: http://www.enovotec.com/confirm/confirmOrder.php 

 

Here for the registered member at our site, you can also view the order status through this link http://www.enovotec.com/user.php?act=order_list Find the unpaid order and open you will see details for pay your order. Just click CreditCard Payment Online. it will lead you payment page. thanks.

It shows Paid Succeed, without doubt its done sucessfully.Otherwise you need to re-made a new order or arrange offline payment. Normally we ship your orders within 24-48 working hours upon your payment confirmed, tracking number will be informed. If it showed other results, such as payment failed error code ***, then it means your payment failed  Top ↑


Q: 2. How do I specify the Size|Color|Model etc. in order to get what I want?
A: You can email us with what you like to purchase or make note when submitting your order.
Or just choose color|size from drop down list at product display page, will be more new fatures update. 

Below is the picture showing you how to choose size and color of Item Code: ENOVO**** that you prefer:

how to leave comment to us for the size you prefer.

Top ↑


Q: 3. Can I use paypal to purchase online?
A: We are sorry to inform you that we don't accept paypal, but you have other options to pay it in similar ways, please pay us through other e-wallet( like payza,moneybookers, liberty reserve and web money etc.) Also it is best recommended paying with your Credit Card(see how to do>>) directly online, and also it is very easy to pay by moneygram/Western Union with cash.Top ↑

Q: 4. What is the VIP prices and how do I become a VIP? Is there a minimum amount purchase at your store?
A: VIP member is a level with total amount of your purchase reaches 1500$, next time purchase will be our VIP. Negotated Price is excluded at our member system. For all the products at our store there is no minimum order quantity(MOQ), except some small necklace or extremely light items.You can just browser any product listed at our shop and put any item in shopping cart&click submit to place an order. thank you. Top ↑

Q: 5. What if I want to order A LOT MORE? Can enovotec gives a good quote?
A: Of course, we can get you wholesale prices for large volume orders(Bulk Purchase). Download xls files to proceed order.
If you are interested in a quote for a large quantity of items, please contact us with the following information provided:
1. The Item Code and description.
2. The exact desired order quantity.
3. A general prediction of likely ongoing order quantity if any.
4. What your desired time of delivery would be.
5. Any special packing instructions, e.g. bulk packing without product boxes.
we will get back to you with a quote for the product price. Shipping costs / logistics arrangements would need to be discussed in more detail for large orders.
Now we take order through
you can click here to chat with us online by whatsapp/zap or Skypeenovomall Skye Messenger directly.Top ↑ 


Q: 6. How can I know about my order status?
A: Once we send the goods, we will provide a tracking number to you, with which you can check your order status online easily.
We are also keeping an eye on your products until they reach you. for more information, please visit www.enovotec.com/article-7-Shipping++Handling.html also it will be good to us our
enovotec Online Tracking System Top ↑

Q: 7. What can I do if I can't find the items I want?
A: Try search here  If you don't see the items you want in our catalog, please email us samples or pictures with details of specifications. We will process and confirm the stock quickly, length of production, and the target shipping date from China. We will make our best to take 100% satisfaction to you. Our email address: sales#enovotec.com
(please replace # with @) or contact our service support online online help Top ↑


Q: 8. Do you send free samples?
A: We are afraid not to send free samples. Your trial order is welcome to be placed with us to test the quality of our service and merchants. Top ↑

Q: 9. I forgot my password. What can I do?
A: Sometimes you may forgot your login ID, but do not worry, try to use your registered email and password to see if works.

If still not works, Click on the “Sign in” link found in the upper right-hand corner of our site. Go to the “Get Password?”

Get the Password Here

section of the page, and fill in your email address. Then sign in right hint question and secret answer and click on the “Send” button. Your password on file will be emailed to you immediately.If it still not works, please contact our site administor and set password you can login and later modify for securite reasonTop ↑

Q: 10. Can I pay part of the payment first, and then the rest after receiving the goods?
A: We are afraid not. First divided payment will only increase unnecessary expense for you. What's more we are a company with a good reputation established around the world. If you are not so confident in doing business with us, you are suggested to place a small trail order for the first time.
After you taste our credit and customer service, you may consider setting up long-term cooperation with us, thank you.Top ↑

 

Q: 11. Where Can I track my order and parcel?
A: we have very professional online track system for you inspection.  

 

If this failed, or you need batch check, pls visit offical postal office website for more details. Our customer service can be your guide. Thank you!  Top ↑

 

 Q: 12. How do I login as a facebook user? Will that be more simple to make purchase online?
A: We recommend you login as Facebook User, in that case, it simplizes the sign-up procedure of our shopping mall. Also if you are already our memember. Your ID can be connectted with Facebook account, so next time you don't have to enter user ID and password, just a simple click on  button, everything will be done automatically, which make shopping more faster&easier
. Let me show you how it be done:

1. First click Sign in or Copy&Paste this http://www.enovotec.com/user.php then open in new tab, login as our member.

enovotec Login information

2. After you enter you will direct to User Center, then find the button below, and click.

Facebook Connect Button

3.  Then it will show facebook login dialogue, if you're already logged in, please see next step.

Facebook login dialogue

4.  In this step you can linked your facebook account with the registered member ID at enovotec.com .

How to link your member ID with Facebook account?

 

If you are a new user, please click on  . It will help you finish the registeration at our site.(This not work at our mobile system, beaware of it. Thank you! ) Top ↑

 

Q: 13. Your prices are in USD, How do I convert to my local currency?

 


A:When you make payment, Credit Card will convert the amount into your local currency(US Dollar, British Pound, Euro, Canada Dollar, Australia Dollar, Japanese yen). Alternatively, you may also do a currency conversion at:
xe.com/ucc 

 

Q: 14. Can you provide invoice for my order??
A: Yes. We can provide the proforma invoice. If you need proforma invoice, please inform us by Email in time. We are not responsible for the problems caused by no required service or incorrect information.

 Top ↑

 

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